Troubleshooting
Resolve common session, model, file, streaming, sharing, and usage issues.
Start with the message shown in the interface. Convography distinguishes session, provider, file, usage, sharing, and storage failures so the next action can be specific.
The workspace stays on Loading session#
- Wait for the bounded refresh attempt to finish.
- Use the displayed retry action once.
- If refresh fails, sign in again.
- Disable an aggressive privacy extension for the site only if it blocks authentication cookies.
- Contact support if the branded loading or recovery state never advances.
Do not clear all browser data before checking whether unsaved composer text matters.
No models are available#
Open Account settings → Models & Providers and choose Reset once. Check for an account-plan or usage restriction. Current plans use app-managed access; adding a personal key is not the remedy. Provider quota or billing failures can temporarily block an entire provider’s validation batch.
A response failed or stopped#
- Open the failed node and read its error.
- Check whether sibling Send all responses succeeded.
- Retry later for a provider outage.
- Reduce large or unsupported file context.
- Choose another available provider in Simple mode.
- Check the Subscriptions tab for exhausted or daily-limited usage.
Avoid rapid retries. Accepted calls may still consume provider usage.
A synthesis did not complete#
- For direct synthesis, confirm that at least two completed text or text-context nodes are selected and that the fusion instructions are not blank.
- For Send All and Synthesize, open the workflow nodes and check each provider status. Fusion needs at least two completed provider responses after every lane becomes terminal.
- A provider-lane Stop omits only that lane. Stop on the pending synthesis node cancels the complete compound workflow.
- A failed direct synthesis restores its source selection and instructions for retry. A failed compound synthesis keeps completed provider responses in the graph.
- Very large complete paths can exceed a provider limit. Reduce the selected endpoints deliberately; Convography does not silently truncate their stored text.
Core accounts do not include synthesis. Trial, Pro, Max, and administrative accounts can use it when model access and credits are available.
A file cannot be selected#
The file may still be processing, may have failed validation, or may be unsupported by the current provider. Refresh the Files panel. Try a supported text or PDF form when appropriate, but do not disguise a file by changing only its extension.
If a prompt mentions “the file” and several files are active, answer the clarification picker rather than resending.
A download link expired#
Return to the response, graph preview, or Files tab and choose Download again. Convography issues short-lived signed URLs intentionally.
A share link is unavailable#
Links expire after seven days and can be rotated or revoked earlier. Ask the owner for a current URL. If you are the owner, open Shared links and create or copy an active share.
The graph opened the wrong path#
Close the chat pane, zoom out, select the intended node, and verify the final prompt shown in the pane. On mobile, double-tap the node to open it. Remember that Send behind does not move selection to its result.
Contact support#
Send support@convography.com the account email, approximate time, conversation title, browser/device, exact error, and safe reproduction steps. Remove passwords, provider keys, payment-card data, private files, and share tokens.